– How To Pay Your Austin Energy Bill

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About Austin Energy

Austin Energy is a public utility that offers electricity to the people of Austin Texas. This company was formed in 1895. Across the US, this company is considered the 7th largest public utility company. There are over 500,000 customers and over one million residents served by Austin Energy. Austin Energy headquarters is located in Austin, Texas.

How to Pay Austin Energy Bill

You will get several payment options to pay your Austin Energy bill. You can make your payment, by following these methods below:

Pay Austin Energy Bill via Online Method:

  • You can use the online payment method to pay your Austin Energy bill. First, register your account to make your payment. If you already completed the registration process, then follow these instructions:
  • You need to go to this link

Austin Energy App

  • Then, scroll down the page and you can find the Login option, located on the left side of the page.
  • Then, on the provided field, input your username and password.
  • After providing the details, you need to select the Login option.
  • After entering the portal, you can very easily make your payment.

Make a Quick Payment for Austin Energy Bill:

  • You can even pay your Austin Energy bill as a guest without login to your account. For making a guest payment, you will require your account number and zip code. To make the payment, follow these steps:
  • You have to go to this link

austin energy bill pay

  • Then, you have to select the Make a Quick Payment by Phone or Web option.
  • After that, you need to select the Pay Now button.
  • Then, you need to input your account number and zip code on the respected field.
  • After providing all the details, select the Continue button for further steps.

Pay Austin Energy Bill by Mail:

Through the mail, you can pay your Austin Energy bill. Send your money order or personal check by mail to Austin Energy. The mail payment will take 6 to 7 days to proceed. While sending your mail, write down your account number on that personal check or money order. You can use this payment address to make the payment:

City of Austin Utilities – Payment Processing
PO Box 2267
Austin, TX 78783-2267

Pay Austin Energy Bill in Person:

Austin Energy provides Utility Service Centers. You can use cash, personal or cashier’s checks, and money order to make your payment.

Utility Customer Service Center (East Branch):

Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

Utility Customer Service Center (North Branch)

(near Ohlen Rd. and Highway 183)
8716 Research Blvd., Suite 115
Austin, TX 78758

Pay Austin Energy Bill by AutoPay:
  • Austin Energy AutoPay allows customers to pay their bills automatically from their checking account, debit card, or credit card. Each month the payment amount will deduct from your account automatically. So, with AutoPay, you will never miss an payment with the Austin Energy. In order to use this service, set up the AutoPay service. You can follow these steps below:
  • You need to go to
  • Then, on the provided filed input your username and password.
  • After providing your login credentials, you need to select the Login option.
  • Then, look for the automatic payment set up to pay your bill.
  • If you want to enroll for AutoPay over the phone, then call at 512-494-9400.

How the Penalty Fees Work

  • Several fees come with the Austin Energy bill.
  • Returned Payment Fees: $30.
  • Meter tampering: $106.80.
  • Disconnect Fee: $20 per disconnect.
  • Same Day Service Fee: $55.

What to Do If You Can’t Pay the Bill

  • Payment Arrangement: Austin Energy helps the customers to pay their bills at the time of the financial crisis. This service is temporary financial trouble only. To know more about this service, you have to contact the customer service.
  • LIHEAP: This service is designed for low-income customers. LIHEAP helps low-income customers to pay their electric bills.

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Austin Energy Contact Info

In case, you need to contact the Austin Energy customer service department, then you can contact at:


Outside Austin call toll-free:


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