Accessing My Optimum Account Services
Optimum is a telecommunication brand providing the bundled up service of internet, phone, and cable TV primarily covering the New York Tri-State area residents. The Optimum is owned and operated by Altice USA with its headquarter located in Long Island City.
Features of Online Portal
Subscribers of Optimum can now pay their bills via Online Portal of optimum.net. Through online bill payment, Optimum customers can check their bills and pay them online without any extra charges. Here are the benefits of getting registered your Optimum subscriptions with Online Bill Pay:
- Access your latest billing statement, payment history, and payment options instantly anytime and anywhere.
- With more control and flexibility, set up monthly auto payment and make changes in the payment options as per your convenience securely.
- With one time and automatic payment option, no need to worry about missing the pay dates and incurring late payment charges.
- Reduce paper waste and greenhouse emission saving money on postage by opting for paperless statements, alerts, and notifications.
- Saves your current as well as 12 previous billing statements. You can view, download in PDF format or print them.
- Customize your personal information and mailing address
TOn immediate registration, your pare bills will be automatically discontinued in favor of the paperless statements. Apart from checking from the account, the statement will also be sent to your registered email address. The transactions made via the Optimum Online Payment portal are secured and password protected.
Additional Perks
To create online access, you need to register for the Optimum Online Portal and create Optimum ID for access. Above you have seen what are the tools and features that you can avail with your Online Account. Now, depending upon your Optimum subscriptions, here are special features you can avail apart from the above one:
- Immediate online access to the Phone Settings and Voicemail.
- Access to the regular Optimum Rewards Program.
- Optimum Wi-Fi.
- Optimum App(Available for Android and iOS)
- Customize your DVR via your mobile app or online portal.
- Special Email and webmail feature.
And many more!
Registering with Optimum Online Access Account
All you need is to register and create your Optimum ID by following few simple steps:
- Open your browser and visit www.optimum.net.
- Click on Don’t have an Optimum ID Create One link.
- You will be directed to the short FAQ section. Please wait for a few second and you will be automatically redirected to the Registration Page. Or you can skip the above steps and directly log on to www.optimum.net/profile/create-optimum-id
- Enter your 13 digits Optimum Account Number as printed on your bill, packing slip, or installation kit. If it is 14 digits leave the last digit.
- Enter the Last Name of the Customer.
- Type in the registered phone number.
- Click on the Continue tab.
- Here, you will get an option whether you will Primary Optimum ID should have an email account.
- The email account will be provided from the end of the Optimum which will also act as the Optimum ID.
- Of you do not choose this option, enter an alternate email address to use as Primary Optimum ID.
- Create Password as per the instruction.
- Your Optimum ID will be created. After creating your Optimum ID, you can create other Optimum IDs for your family members and manage them under a single account.
Accessing the Optimum Online Access Account
After creating and confirming your account, you can access your Optimimu Online Account anytime, both via the website and mobile app:
- Open your browser and visit www.optimum.net
- Type in your Primary Optimum ID.
- Enter the Account Password.
- You may tap on Remember Me if you wish the device to remember your credentials for your next login. Avoid the step strictly if you are accessing from public devices for security reasons.
- Tap on Sign in to Optimum.net tab to access.
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Recover Optimum ID
In case you forget your Optimum ID, here is how you can recover and re-access your Optimum account:
- Open your browser and visit www.optimum.net
- Click on I forgot my Optimum ID.
- You will be given three options, among which, either Optimum will send your ID via the alternate email address or via text message to your mobile phone.
- If you do not have access to any of your alternate email address or phone number, you can click on the third option.
- Tap on Continue.
- Enter your Account Number.
- Type in your Last Name.
- Enter the registered phone number.
- Click on Continue.
- The system will search for your account details based on the information you have provided. The optimum ID will be displayed on the screen. Note down somewhere secure before the session expires.
Reset Password
If you have forgotten your password and unable to access your account, please reset your password like this:
- Open your browser and visit www.optimum.net
- Click on I forgot my password link.
- Type in your Optimum ID.
- Enter the Captcha Code given.
- Click on Continue.
- Check in the option of receiving the password reset link to the email address or text.
- A link will be sent to you. Click on the password reset link to load Change Password Page. In case, you do not have access to either of them, you can opt for answering the security questions and load Change Password Page.
- Here, you need to create a strong password. While creating a password you need to remember a few things. It should not be similar to the previous 2 passwords. Password should be the combination o uppercase letters, lower case letters, and numbers. It must be 8-32 characters.
- Complete the setup. Return to the login page and access using newly set password to confirm the changes.
Customer Support
Phone
The number of your provider will be printed on your bill.
Message
Log on to your optimum.net and tap on Message Us to get immediate assistance.
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